The delivery at your door.
Share approved delivery instructions so a routine question can be answered.
When you cannot answer, Zinley can take the call, use the context you allow, and bring back the request or the next decision.
Active phone line required

Missed calls
Share approved delivery instructions so a routine question can be answered.
Gather the available times and ask you before accepting a change outside your rules.
Set when to transfer a call, request a decision, or arrange a human follow-up.
Start with one thing
Set up an active line and the forwarding rules for calls Zinley should handle.
Provide the instructions and context it may use with callers.
Review the outcome and respond to anything that needs your decision.
Always yours to steer
Change the instructions. Review the result. Decide what it can do next.
Answering routed calls and helping within your approved instructions.
Unexpected costs, new commitments, or an exception to your rules.
Claiming to be you or sharing private information without permission.
Choose the forwarding setup and rules that suit you. Call routing depends on your active line and phone setup; not every call is forwarded automatically.
Set transfer or human follow-up rules for the callers, topics, or urgent situations you choose. Availability depends on the call setup.
Open History for calls, emails, and receipts. Call and email history depends on your plan; recordings and transcripts may expire. Receipts remain available outside that viewing window.
Yes. Adjust its instructions, access, and approval boundaries as you go. Review important results, because AI can make mistakes.
Phone calls require an active line. Text and other messaging channels have their own setup. A dedicated calling number does not automatically provide a dedicated SMS inbox.
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