Terms of Service

These Terms of Service ("Terms") govern your use of Zinley and its related services, operated by Zinley ("Zinley," "we," "us," or "our"). Please read these Terms carefully before using our services.

By using Zinley, you agree to be bound by these Terms. If you do not agree, you may not use our services.

Zinley is a personal AI assistant built by the Zinley team. Each account has a stable email address and public contact card. Eligible accounts in supported countries can add an optional phone line. Zinley can work in supported tools and approved devices, maintain context about people and open work, and represent you within the limits you set. It identifies itself as AI and does not pretend to be you.

These Terms apply to all individual Zinley plans (including Free, Plus, Pro, Max, and any future individual tiers). If you are using Zinley Enterprise or any team-based plan, the commercial terms provided with your Enterprise agreement apply instead.

For questions about these Terms, contact us at [email protected].

Agreement to Terms

By using Zinley, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. This constitutes a legally binding agreement between you and Zinley.

If you are using Zinley on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your agreement will be treated as the agreement of the organization.

You must be at least 18 years old (or the minimum legal age in your jurisdiction, whichever is higher) to use Zinley. By creating an account, you represent that you meet this age requirement.

Service Description

Zinley is a personal AI assistant that can perform supported tasks and represent you within the permissions, rules, and limits you set. Available capabilities depend on your plan, region, connected services, and current product availability.

Core Features

• A dedicated Zinley identity with an email address and public contact card, plus an optional phone line for eligible accounts in supported countries
• Inbound and outbound communication as a clearly identified AI assistant acting on your behalf
• Task completion in supported tools and approved devices or accounts, plus Zinley Computer when enabled
• Private memory for preferences, relationships, commitments, and open work across sessions
• Owner rules that determine what Zinley may complete, what requires approval, and what it must not do
• Access through the web, supported desktop systems, and connected messaging channels
• Action history and results that let you review what Zinley did and correct it

Assistant Identity and Authority

Zinley communicates as your AI assistant, acting with your permission and not pretending to be you. You are responsible for the instructions, permissions, limits, and connected accounts you provide. Zinley may pause or return work to you when a request is outside those limits, requires human judgment, or cannot be completed reliably.

AI Output Accuracy

AI generated outputs may not always be accurate, complete, or up to date. You are responsible for independently verifying information before relying on it, especially for important decisions. Zinley is here to assist you, not replace your judgment.

Service Availability

We strive to maintain reliable service, but cannot guarantee uninterrupted availability. Service may be temporarily unavailable due to maintenance, updates, or unforeseen issues. We will minimize interruptions and provide advance notice when possible.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of Zinley at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of the service without notice or liability.

Account Responsibilities

To use Zinley, you must create an account with accurate, current information. You are responsible for the following:

Account Security

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately at [email protected] of any unauthorized use
• Using strong passwords and enabling available security features
• Not sharing your credentials with anyone else

Account Information

• Providing accurate and truthful information during registration
• Keeping your account information current and updated
• Not sharing your account with others
• Not creating multiple accounts for fraudulent purposes

Account Termination

You may terminate your account at any time through your Settings dashboard. We may suspend or terminate your account if you violate these Terms or engage in prohibited activities. Accounts inactive for more than one year may be deleted after prior notice.

Acceptable Use

You agree to use Zinley lawfully and in accordance with these Terms. The following activities are prohibited:

Prohibited Activities

• Violate any applicable laws, regulations, or third-party rights
• Use Zinley for illegal, harmful, or malicious activities
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the operation of Zinley or its servers
• Upload or transmit malware, viruses, or other harmful code
• Engage in spamming, phishing, or other deceptive practices
• Reverse engineer, decompile, or attempt to extract source code
• Use automated tools to access Zinley without permission
• Use Zinley to build competing products or train AI models
• Scrape, harvest, or extract data from Zinley beyond permitted use

Phone Call Restrictions

Zinley can make phone calls on your behalf. You are fully responsible for all calls placed through your account. The following uses of Zinley's calling feature are strictly prohibited:

• Do not use Zinley to make harassing, threatening, intimidating, or abusive calls to any person
• Do not use Zinley to conduct scam calls, fraud schemes, or any form of financial deception
• Do not use Zinley to impersonate real individuals, government officials, law enforcement, or other authorities
• Do not use Zinley to make robocalls, telemarketing calls, or unsolicited bulk calls
• Do not use Zinley to collect personal information from call recipients through deception or false pretenses
• Do not use Zinley to make calls that violate any applicable telecommunications laws, including do-not-call regulations
• Do not use Zinley to place calls for the purpose of extortion, blackmail, or coercion
• Do not use Zinley to record calls without the consent of all parties where required by law

Violations of these phone call restrictions may result in immediate suspension of calling privileges and account termination. Zinley reserves the right to report illegal call activity to the appropriate authorities.

These restrictions also apply when Zinley communicates through email, messaging, meetings, public contact cards, or other third-party channels.

AI-Specific Restrictions

• Do not use Zinley's AI to generate content that promotes violence, hate, or harm
• Do not attempt to circumvent AI safety measures or jailbreak the system
• Do not use AI features for deceptive impersonation or generating misinformation
• Do not use AI outputs for automated decision-making in high-risk areas (legal, medical, financial) without human review
• Do not use Zinley to create weapons, malware, or exploit vulnerabilities
• Do not use Zinley to generate content that sexualizes minors or facilitates exploitation of any person

Content Standards

• Do not upload or share content that is illegal, offensive, or harmful
• Do not infringe on intellectual property rights of others
• Do not share personal information of others without consent
• Do not use Zinley to harass, threaten, stalk, or harm others through any channel (messages, calls, or generated content)

Commercial Use

You may use Zinley for commercial purposes subject to your subscription plan limitations. However, you may not resell, redistribute, or create derivative services based on Zinley without our written permission.

Your Devices and Platforms

Zinley operates on your devices and connects through your messaging platforms. This requires the following responsibilities on your part:

Device and Platform Access

• You are responsible for the devices and accounts you connect to Zinley
• Only use Zinley on devices and platforms that you own or have authorization to use
• Keep your connected device and platform list current
• Ensure devices meet minimum security and compatibility requirements

Device Security

• Maintain appropriate security measures on all connected devices
• Keep device operating systems and Zinley software updated
• Use device-level security features like encryption and access controls
• Report any suspected security breaches immediately

File Access and Permissions

Zinley can access and modify files available to the desktop app. Directory guardrails currently use a blocklist: when the guardrail is enabled, listed folders and their contents are blocked or require your approval, while unlisted paths remain available. You are responsible for configuring these controls, reviewing permission requests, and ensuring that actions comply with applicable law.

Phone Calls

When Zinley makes calls on your behalf, you are responsible for ensuring those calls comply with applicable telecommunications laws and regulations in your jurisdiction. Zinley identifies itself as your AI assistant calling for you. Additional disclosures or consent may be required by local law or by the circumstances of a call.

Privacy and Data Protection

Our full Privacy Policy is incorporated into these Terms by reference. The following summarizes key data practices:

Data Processing

• We process your data to provide Zinley's services
• File access happens locally on your device; AI processing goes through our secure servers
• We use third-party model and inference providers to power supported AI features
• We do not use your content to train a Zinley model, and we use provider settings and terms intended to prevent customer content from being used for provider model training
• You can request access, export, or deletion as described in our Privacy Policy and the controls available in the product

What We Log and Store

We retain conversation history so Zinley can maintain context across sessions. We also keep limited operational logs, which may include request and response content, for reliability, debugging, safety, support, and security. Authorized personnel may access that information for those purposes or when required by law. Deletion follows the process described in our Privacy Policy; limited security, fraud-prevention, billing, deletion, backup, or legally required records may remain. File contents, hashes, and embeddings may be processed or retained when a feature needs them.

Data Security

We use administrative, technical, and organizational safeguards, including encryption in transit and at rest where applicable, access controls, key management, and security review. See our Security page for current details.

Intellectual Property

This section outlines the ownership rights of each party regarding content and technology.

Zinley's Rights

• Zinley's software, algorithms, and technology are proprietary to Zinley
• Our trademarks, logos, and branding materials (including Zinley and Zinley marks) are protected
• We retain all rights not expressly granted to you in these Terms
• You may not use our intellectual property without written permission

Your Rights

• You retain all rights to the content and data you submit to Zinley ("Inputs")
• To the extent permitted by law, we assign to you any rights in the outputs Zinley generates for you ("Outputs")
• You grant us a limited license to process your data solely to provide our services
• You may export supported conversations and request access to or portability of other personal data as described in our Privacy Policy

Third-Party Rights

You must respect the intellectual property rights of third parties. Do not upload, share, or process content that infringes on others' copyrights, trademarks, or other intellectual property rights.

Plans and Billing

Zinley offers both free and paid subscription plans. The following terms govern billing and payments:

Subscription Plans

• Free includes basic features with usage limits and requires no credit card
• Plus includes more features and higher usage limits
• Pro includes full access for power users
• Max includes every feature and the highest usage limits
• Enterprise includes custom features, dedicated support, and team controls

We may introduce additional plans or tiers in the future. New plans will be subject to these Terms unless otherwise specified.

Billing and Payment

• Subscription fees are billed in advance on a recurring basis
• Subscriptions auto-renew unless you cancel at least 24 hours before the renewal date
• Payment is due immediately upon subscription or renewal
• We use Stripe for secure payment processing
• You authorize us to charge your payment method for applicable fees
• We will provide at least 30 days' notice before any price increases take effect

Refunds and Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• No refunds are provided for partial billing periods, except where required by law
• If you are a consumer in the European Economic Area or the United Kingdom, you have a statutory 14-day right of withdrawal. By starting your subscription immediately, you expressly request that we begin providing the service during the withdrawal period. If you withdraw within the 14 days, you will receive a refund reduced in proportion to the service already provided; once the service has been fully performed, the right of withdrawal is lost
• Residents of Brazil, Mexico, South Korea, and Taiwan may cancel within 7 days for a full refund
• Downgrading may result in loss of premium features

Disclaimers

Zinley is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory.

Service Disclaimers

• We do not guarantee uninterrupted or error-free service
• AI responses may not always be accurate or appropriate. Always verify important information independently
• We are not responsible for device compatibility issues
• Third-party integrations may have their own limitations
• We do not warrant that Zinley will meet your specific requirements

Limitation of Liability

To the maximum extent permitted by law, Zinley shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses.

Zinley's total liability for any claims arising from or related to Zinley shall not exceed the greater of: (a) the amount you paid us in the six months preceding the claim, or (b) one hundred dollars ($100).

Indemnification

You agree to indemnify and hold harmless Zinley and its affiliates from any claims, damages, or expenses arising from:

• Your use of our services or violation of these Terms
• Products or services you develop using Zinley's outputs
• Your violation of any applicable law or third-party rights
• Any feedback you provide to us

Termination

These Terms remain in effect until terminated by either party. The following provisions apply:

Termination by You

• You may terminate your account at any time through Settings
• Account termination initiates the deletion process described in our Privacy Policy
• Subscriptions and phone lines may require separate cancellation or release
• Some provisions of these Terms survive termination
• You remain responsible for charges incurred before termination

Termination by Us

• We may terminate your account immediately for violations of these Terms
• We may suspend service for suspected abuse or security issues
• We will provide notice when possible, except in cases of serious violations
• Termination for breach means no refund; other terminations receive a pro-rata refund

Effect of Termination

A self-service deletion request begins a three-day grace period during which you may cancel the request. After the grace period, account access is disabled and supported agent data is erased through our deletion workflow. Limited account, billing, fraud-prevention, security, deletion, backup, or legally required records may remain. Sections that logically should survive, including disclaimers, liability limits, indemnification, and dispute resolution, will continue in effect.

Export Controls

Zinley's services are subject to U.S. export control and sanctions laws. By using Zinley, you represent that:

• You are not located in, or a resident of, any U.S.-embargoed country
• You are not on any U.S. government restricted party list
• You will not use Zinley in violation of any applicable export control or sanctions laws
• You will not re-export or transfer Zinley's technology to prohibited destinations or parties

Dispute Resolution

We encourage informal resolution of disputes before initiating formal proceedings.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles. If you are a consumer, this does not deprive you of the protection of mandatory consumer-protection provisions of the law of your country of residence, and nothing in these Terms limits your right to rely on them.

Jurisdiction

Any disputes arising from these Terms shall be resolved in the federal or state courts located in San Francisco, California, and you consent to the personal jurisdiction of these courts. If you are a consumer in a jurisdiction whose law gives you the right to bring proceedings in your local courts, this section does not take that right away.

Dispute Process

• Contact us first at [email protected] to resolve disputes informally
• We will work in good faith to address your concerns promptly
• Mediation may be used for unresolved disputes
• Either party may bring qualifying individual claims in small claims court

Class Action Waiver

To the extent permitted by applicable law, you agree that any disputes will be resolved individually, not as part of a class action or collective proceeding, and you waive any right to participate in a class action lawsuit or class-wide arbitration. If the law of your jurisdiction does not permit this waiver, it does not apply to you, and the rest of these Terms remains in effect.

Injunctive Relief

Nothing in these Terms prevents either party from seeking injunctive relief in any court of competent jurisdiction for violations of intellectual property rights or acceptable use restrictions.

When These Terms Change

We may update these Terms from time to time to reflect changes in our services, applicable laws, or business practices.

Notification Process

• We will update the "Last updated" date when Terms change
• We will provide advance notice of material changes when required by applicable law
• We may communicate significant changes by email, in-product notice, or another reasonable method

Acceptance of Changes

Your continued use of Zinley after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our services and may terminate your account.

We recommend reviewing these Terms periodically to stay informed of any updates.

General Provisions

The following additional provisions apply to these Terms:

Entire Agreement

These Terms (including the Acceptable Use section above), together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Zinley regarding the Zinley service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without notice.

Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

Government Use

If you are a U.S. government user, Zinley is provided as "commercial computer software" and "commercial computer software documentation" with only those rights as are granted to all other users under these Terms.

Contact Information

For questions or concerns regarding these Terms, please contact us:

We will respond within the period required by applicable law.